The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Macros Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.
Call Centre Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, monitor your business performance and much more.
MzPDF Toolkit MzPDF is a toolkit for generating PDF files very easily. The toolkit was designed in a way that makes the integration process with any application very simple.
Features:
Easy to use.
API,.NET
Different PDF versions.
Compressed PDF files.
The Wireless Toolkit 2.5 The Wireless Toolkit is a state-of-the-art toolbox for developing wireless applications. The toolkit includes the emulation environments, performance optimization and tuning features, documentation, and examples that developers need to bring efficient and successful wireless applications to market quickly. FULL DETAILS ON http://www.wireless-toolkit.com
Magi Toolkit for Java The Magi Toolkit for Java provides a collection of components and utility classes for Java developers to make their life easier. Benefit from a range of add-ons, such as Java Swing extensions, Collections extensions, utility classes and more.
WinPro ToolKit 1.1 Quickly search Active Directory for users and computers and manage them across the network. IT support tools are centralized into one utility that can administer users and computers in your Active Directory. Search by the display name, username or computer name. Reset passwords, enable or disable accounts, add or remove users from groups, manage computers over the network and much more...
Been There Done That Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore.
Desk Drop Jr fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board.
Shut Up And Reboot Shut Up And Reboot! is an affordable, easy to use, multi-user ready help desk program. This new version has a totally redesigned interface and includes several integrated charts and graphs. Query and Report Wizards make it easy to analyze data.
PSP Desk Manager 1.205 pspconverter.com can classify and manage psp mp4 files in your computer easily. No matter under which disk, no matter under the deep table of contents, all can be extremely easily inquired, classified and managed. pspconverter.com a shareware product for free. It takes extremely few system resources when it is running, achieving practically exquisitely, with high efficiency.
COM Port Toolkit COM Port Toolkit is a tool that combines features of serial port (RS-232, 422, 485) terminal and monitoring application. Scripting feature can help to automate data manipulating (for example - CRC calculation) and transfer control.
